with respect to the information.
websites (collectively, the “Websites”) and other interactions you may have with DarkBlack. If you do not agree
with the terms, do not access or use the Services, Websites or any other aspect of DarkBlack’s business.
or any other third party products, services or businesses. In addition, a separate agreement governs delivery,
access and use of the Services (the “Client Agreement”), including the processing of any messages, files or
other content submitted through Services (collectively, “Client Data”). The organization that entered into the
Client Agreement (“Client”) controls its instance of the Services (its “Domain”) and any associated Client Data.
If you have any questions about specific Domain settings and privacy practices, please contact the Client whose
Domain you use.
Information We Collect And Receive
DarkBlack may collect and receive Client Data and other information and data (“Other Information”) in a variety
- Client Data. Clients or individuals granted access to the System by a Client (“Authorized Users”) routinely
submit Client Data to DarkBlack when using the Services.
- Domain and Account Information. To create or update a Domain account, you or your Client supply DarkBlack
with an email address, phone number, password, domain and/or similar account details. In addition, Clients
provide DarkBlack (or its payment processors) with billing details such as credit card information, banking
information and/or a billing address.
- Services Metadata. When an Authorized User interacts with the Services, metadata is generated that provides
additional context about the way Authorized Users work.
- Log data. As with most websites and technology services delivered over the Internet, our servers
automatically collect information when you access or use our Websites or Services and record it in log
files. This log data may include the Internet Protocol (IP) address, the address of the web page visited
before using the Website or Services, browser type and settings, the date and time the Services were used,
information about browser configuration and plugins, language preferences and cookie data.
- Device information. DarkBlack may collect information about devices accessing the Services, including type
of device, what operating system is used, device settings, application IDs, unique device identifiers and
- Location information. We receive information from you, your Client and other third-parties that helps us
approximate your location. We may, for example, use a business address submitted by your employer, or an IP
address received from your browser or device to determine approximate location. DarkBlack may also collect
location information from devices in accordance with the consent process provided by your device.
collect Other Information. The Websites and Services may also include cookies and similar tracking
technologies of third parties, which may collect Other Information about you via the Websites and Services
and across other websites and online services.
- Third Party Services. DarkBlack may also develop and offer DarkBlack applications that connect the Services
with a Third Party Service. The provider of a Third Party Service may share certain information with
DarkBlack. Authorized Users should check the privacy settings and notices in these Third Party Services to
understand what data may be disclosed to DarkBlack. DarkBlack is authorized to connect and access Other
Information made available to DarkBlack in accordance with our agreement with the Third Party Provider and
any permission(s) granted by Client (including, by its Authorized User(s)).
- Third Party Data. DarkBlack may receive data about organizations, industries, lists of companies that are
Clients, Website visitors, marketing campaigns and other matters related to our business from parent
corporation(s), affiliates and subsidiaries, our partners, or others that we use to make our own information
better or more useful. This data may be combined with Other Information we collect and might include
aggregate-level data, such as which IP addresses correspond to postal codes or countries.
Generally, no one is under a statutory or contractual obligation to provide any Client Data or Other Information
(collectively, “Information”). However, certain Information is collected automatically and, if some Information,
such as Domain setup details, is not provided, we may be unable to provide the Services.
How We Use Information
Client Data will be used by DarkBlack in accordance with Client’s instructions, including any applicable terms in
the Client Agreement and Client’s use of Services functionality, and as required by applicable law. DarkBlack is
a processor of Client Data and Client is the controller. Client may, for example, use the Services to grant and
remove access to a Domain, assign roles and configure settings, access, modify, export, share and remove Client
Data and otherwise apply its policies to the Services.
To provide, update, maintain and protect our Services, Websites and business. This includes use of Other
Information to support delivery of the Services under a Client Agreement, prevent or address service errors,
security or technical issues, analyze and monitor usage, trends and other activities, or at an Authorized User’s
As required by applicable law, legal process or regulation.
To communicate with you by responding to your requests, comments and questions. If you contact us, we may use
your Other Information to respond.
To develop and provide additional features and tools. We may use Other Information to make suggestions based on
historical use and predictive models, identify organizational trends and insights, to customize a Services
experience, or create new features and products.
To send you service, technical and other administrative emails, messages, and other types of communications. We
may also contact you to inform you about changes in our Services, our Services offerings, and important
Services-related notices, such as security and fraud notices. These communications are considered part of the
Services and you may not opt out of them.
To send emails about new product features, promotional communications or other news about DarkBlack. These are
marketing messages and you may opt out.
To contact you for invoicing, account management, and to administer accounts and keep track of billing and
To investigate and help prevent security issues and abuse.
If Information is aggregated or de-identified so that it is no longer reasonably associated with an identified or
identifiable natural person, DarkBlack may use it for any business purpose. To the extent Information is
associated with an identified or identifiable natural person and is protected as personal data under applicable
DarkBlack will retain Client Data in accordance with a Client’s instructions, including any applicable terms in
the Client Agreement and Client’s use of Services functionality, and as required by applicable law. The deletion
of Client Data and other use of the Services by Client may result in the deletion and/or de-identification of
certain associated Other Information. DarkBlack may retain Other Information pertaining to you for as long as
after you have deactivated your account for the period of time needed for DarkBlack to pursue legitimate
business interests, conduct audits, comply with legal obligations, resolve disputes, and enforce our
How We Share And Disclose Information
Clients determine their own policies and practices for the sharing and disclosure of Information, and DarkBlack
does not control how they or any other third parties choose to share or disclose Information.
- Client’s Instructions. DarkBlack will solely share and disclose Client Data in accordance with a Client’s
instructions, including any applicable terms in the Client Agreement and Client’s use of Services
functionality, and in compliance with applicable law and legal process.
- Displaying the Services. When an Authorized User submits Other Information, it may be displayed to other
Authorized Users in the same organization. For example, an Authorized User’s email address may be displayed
with their profile.
- Collaborating with Others. The Services provide different ways for Authorized Users to collaborate. Other
Information, such as an Authorized User’s profile Information, may be shared.
- Client Access. Owners, administrators, Authorized Users, and other Client representatives and personnel may
be able to access, modify, or restrict access to Other Information. This may include, for example, your
employer using Service features to export logs of System activity, or accessing or modifying your profile
- Third Party Service Providers and Partners. We may engage third party companies or individuals as service
providers or business partners to process Other Information and support our business.
- Third Party Services. We require each Third Party Service to disclose all permissions for information access
in the Services, but we do not guarantee that they do so. Third Party Services are not owned or controlled
by DarkBlack and third parties that have been granted access to Other Information may have their own
policies and practices for its collection, use, and sharing.
- Corporate Affiliates. DarkBlack may share Other Information with its corporate affiliates, parents and/or
- During a Change to DarkBlack’s Business. If DarkBlack engages in a merger, acquisition, bankruptcy,
dissolution, reorganization, sale of some or all of DarkBlack’s assets or stock, financing, public offering
of securities, acquisition of all or a portion of our business, a similar transaction or proceeding, or
steps in contemplation of such activities, some or all Other Information may be shared or transferred,
subject to standard confidentiality arrangements.
- Aggregated or De-identified Data. We may disclose or use aggregated or de-identified Other Information for
any purpose. For example, we may share aggregated or de-identified Other Information with prospects or
partners for business or research purposes, such as telling a prospective DarkBlack Client the average
amount of time it takes to compete a given task within the System.
- To Comply with Laws. If we receive a request for information, we may disclose Other Information if we
reasonably believe disclosure is in accordance with or required by any applicable law, regulation, or legal
- To enforce our rights, prevent fraud, and for safety. To protect and defend the rights, property, or safety
of DarkBlack or third parties, including enforcing contracts or policies, or in connection with
investigating and preventing fraud or security issues.
- With Consent. DarkBlack may share Other Information with third parties when we have consent to do so.
DarkBlack endeavours to protect Other Information you provide from loss, misuse, and unauthorized access or
To the extent prohibited by applicable law, DarkBlack does not allow use of our Services and Websites by anyone
younger than 16 years old. If you learn that anyone younger than 16 has unlawfully provided us with personal
data, please contact us and we will take steps to delete such information.
which may make those changes necessary, or we may make changes to our services or business. We will post the
materially alter your privacy rights, DarkBlack will provide additional notice, such as via email or through the